Data Protection & Privacy Review For Paintplot 23 April 2019
Information privacy, also known as data privacy or data protection, is the relationship between the collection and dissemination of data, technology, the public expectation of privacy, legal and political issues surrounding them. Privacy concerns exist wherever personally identifiable information or other sensitive information is collected, stored, used, and finally destroyed or deleted – in digital form or otherwise. Improper or non-existent disclosure control can be the root cause for privacy issues. Data privacy issues may arise in response to information from a wide range of sources.
- Information we collect.
- Disclosure of info.
- Third-Party Service & Embedded Content.
- Changes to policy.
- Questions & Contact.
Section 1 - Overview
This policy also describes the information collected from or on behalf of end users of our software-as-a- service products (the “Paintplot Services”).
Section 2 – Information We Collect
- Personal identifiable information:
- We only ask for personal information if it’s needed to provide a service.
- The information that we are collecting from you is our responsibility to protect it.
- We don’t sell your data.
- We are not responsible for the protection and privacy of any information that the users provide while on any hyperlink to another site.
- When you use our platform, we may record your actions, so we can improve your experience on our platform.
- When you purchase a product from our store:
o We may collect your First Name, Last Name, Email, Phone, Address, Zip Code, Apartment Number,
City, Region and State. o This submitted information will be saved in our database. o We will use this submitted information to provide the requested service and to contact you.
- When you write a review for an order:
o We may collect your Name, Photo and Description. o This collected information will be saved in our database. o We may post this collected information on our website available for public.
- When you subscribe for our newsletter: o We may collect your Email. o This collected information will be saved in our database. o We may send you emails about our offers and promotions.
- When you contact us via the contact form on our website:
o We may collect your Name, Phone, Email and Message. o This submitted information will be saved in our database. o We will use this submitted information for identification, verification and to contact you.
If you think that we are holding incorrect or incomplete info, please contact us via: Michael@paintplot.com
and we promise to correct any info found to be incorrect.
- Non-personal identifiable information
Paintplot also gathers information through the automated system set up to accumulate analytic information that will
help benefit the progress of services, advertising and effectiveness of Paintplot . Such information consists of; your
operating system, ISP(Internet Service Provider), URL information, IP (Internet protocol) Address and browser type,
all of which cannot be used to identify you personally.
- Third parties
Paintplot uses ‘Hotjar’ to improve the experience of the customer on our store, Paintplot uses ‘Klaviyo’ as our
marketing automation and email software, Paintplot uses Google analytics and FB pixels, and by using our services
on our website, you acknowledge that you understand and agree to their policies.
Paintplot may link to websites, products and services operated by third parties. Paintplot is not responsible for and
does not endorse or accept any responsibility for the availability, contents, products, services or use of any Third
Party Website, any website accessed from a Third Party Site, or any changes or updates to such sites.
These linked websites are only for your convenience and therefore you access them at your own risk. You
acknowledge that you bear all risks associated with access to and use of content provided on a Third Party Site and
agree that Paintplot and associated companies are not responsible for any loss or damage of any sort you may incur
from dealing with a third party. You should contact the website administrator for the applicable Third Party Site if you
have any concerns regarding such links or the content located on any such Third Party Site.
- Your Consent
By using this website, you consent to our collection and use of your personal information as described in this Privacy
Policy. If we change our privacy policies and procedures, we will post those changes on this site to keep you aware of
what information we collect, how we use it, and under what circumstances we may disclose it.
When you provide us with personal information to complete a transaction, verify your credit card, place an order,
arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your
expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued
collection, use or disclosure of your information, at any time, by contacting us at Michael@paintplot.com
Section 3 – Security
- What we do to secure this system and your information.
There are several ways we protect you and the information you provide but due to the natural hierarchy of the
internet, our guarantee cannot be certain that any information stored on our servers, or transmitted to or from a user,
will be free from unauthorized access or intrusion by others, such as hackers. By using this website, you
acknowledge that you understand and agree to assume these risks.
We work to protect the security of your information during transmission by using secure socket layer technology (SSL)
and stored with a AES-256 encryption, which encrypts information you input. Regardless of these measures, no
system connected to the Internet or data transmission sent over the Internet can be guaranteed to be 100% secure.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure
of personally identifiable customer information. Our security procedures mean that we may occasionally request proof
of identity before we disclose personal information to you.
In the unlikely event of an unauthorized security breach of your personal information in our possession or that control
may have been compromised, we will provide notice if we become aware of any security breach that may affect any
sensitive personal information pertaining to you that we have stored on our systems.
- What you should do to secure your information and prevent threat.
You are solely responsible for the information and other content you submit to, or post on or through this website.
You understand that personal and other information (e.g., name, email address, phone number) that you post on or
through this application, as well as your general communications with this Site are generally accessible to, and may
be collected and used by, others and may result in unsolicited messages or other contact from others. Users of this
Site are encouraged to exercise caution when providing personal information about themselves.
If you contact us by email, you should be aware that your transmission might not be secure. A third party could view
information you send by these methods in transit.
If you have any questions or comments regarding our privacy practices, you may contact us at
Section 4 - Disclosure
Paintplot will not disclose any information we keep unless there may be reason to and only then will we share
sensitive information with third parties under certain circumstances, should we believe that access, use, preservation,
or disclosure is necessary and some of these reasons may include;
- The need to comply with appropriate law, any regulations and or legal processes that require us to do so.
- The need to enforce the appropriate Terms of Service or other accordance's and policies related to Paintplot .
- The need to prevent, detect or otherwise address fraud, security, or technical issues.
- The need to protect against imminent threats that could otherwise upset the rights, intellectual property, or
safety of Paintplot, its users, or the public as required or permitted by law.
Section 5 - Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Section 6 - Third-party Service & Embedded Content
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase- related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
The content on our website may include embedded content. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Section 7 – Cookies
In today's market and with many other websites, Paintplot may use “cookies” to keep, and sometimes track,
information about you. Cookies are small data files that are sent to your browser or related software from a web
server and stored on your computer’s hard drive. Cookies track where you travel on our Site and what you look at and
purchase. They may store the information. A cookie may enable us to relate your use of our Site to other information
about you, including your Personal Information. All of these purposes serve to improve and personalise your
experience on our Site. Cookies contain information that can later be read by a web server that issued the cookie to
you or that, in some cases, can be read by a third party domain.
Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity
to refuse that cookie. Additionally, if you have a Flash player installed on your computer, your Flash player can be set
to reject or delete Flash cookies. However, refusing a cookie may, in some cases, preclude you from using, or
negatively impact, the display or function of the Site or certain areas or features of the Site.
Our cookies track information about your use of ' Paintplot ‘so that we can provide a seamless and more personalised
experience for you, for the following purposes:
- identify user preferences
- to help identify visitors
- assess usage patterns
- gather demographic information
- analyses traffic and usage patterns
- deliver editorial content
failure by you or your browser to accurately implement or communicate your browser preferences or settings.
If you choose to decline cookies, you may not be able to use other interactive elements of Paintplot website that
depend on cookies.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt- out of cookies or not:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
Section 9 - Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Michael@paintplot.com or by mail at:
22 Para Road
Lower Plenty, VIC 3093